Man With a Van Colindale Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Colindale provides man and van, removals, transportation, and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Colindale, the provider of the services.

1.2 "Customer" means the person, firm, or organisation that requests or accepts a quotation from the Company or books the services.

1.3 "Services" means any man and van, removals, collection, delivery, transportation, loading, unloading, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to carry out the services.

1.5 "Goods" means the items, furniture, personal effects, equipment, or any other property that the Company agrees to move, transport, or handle.

1.6 "Service Area" means the general area in which the Company operates, including Colindale and surrounding locations, as may be agreed when booking.

2. Booking Process

2.1 Bookings can be made by the Customer by providing full and accurate details of the required services, including collection and delivery addresses, dates, times, access details, and a description of the Goods.

2.2 The Company may provide an estimate or quotation based on the information supplied by the Customer. Any quotation is given on the understanding that it may change if the information provided is inaccurate or incomplete.

2.3 A booking is only confirmed when the Company has accepted the Customer's request, and where applicable, the Customer has accepted the quotation and complied with any deposit or prepayment requirements advised by the Company.

2.4 The Customer must inform the Company as soon as reasonably possible of any changes to the booking details, including changes to addresses, dates, times, access conditions, or the volume and nature of the Goods. Changes may result in variations to the quoted price and may be subject to availability.

2.5 The Company reserves the right to decline any booking request at its discretion, including where the requested service falls outside the usual service area or where the Company considers the job unsuitable or unsafe.

3. Access, Parking, and Property Conditions

3.1 The Customer is responsible for ensuring that suitable access is available at both the collection and delivery addresses, including adequate parking space for the Vehicle and clear access routes for the safe movement of Goods.

3.2 Any parking charges, congestion charges, tolls, or similar fees incurred as a result of carrying out the services shall be payable by the Customer in addition to the quoted price, unless otherwise agreed in writing.

3.3 The Customer must ensure that all Goods can be safely removed from and delivered into the relevant premises without risk of damage to the Goods, the property, or personal injury. The Company may decline to move any item if the driver or operative considers it unsafe to do so.

3.4 The Customer is responsible for obtaining any necessary permits, permissions, or authorisations required for loading or unloading at the relevant locations.

4. Customer Obligations

4.1 The Customer must ensure that all Goods are suitably packed, protected, and ready for transport unless packing services have been expressly agreed as part of the booking.

4.2 The Customer must not request the transport of any prohibited, illegal, dangerous, or hazardous items. This includes, but is not limited to, explosives, flammable liquids or gases, firearms and ammunition, illegal drugs or substances, and any items that are unlawful to possess or transport.

4.3 The Customer must be present or represented at the collection and delivery addresses to supervise the loading and unloading, check Goods, and sign any relevant documentation, unless the Company has agreed otherwise in advance.

4.4 The Customer is responsible for securing any necessary insurance to cover the full value of the Goods, where the Customer requires cover beyond any liability agreed under these Terms.

5. Payments and Charges

5.1 The price for the services will be as agreed in the quotation or as otherwise communicated to the Customer and accepted by the Customer at the time of booking.

5.2 Charges may be based on hourly rates, fixed prices, mileage, or a combination of these, as specified by the Company. Waiting time, delays caused by the Customer, and additional work requested on the day may incur extra charges.

5.3 The Company may require a deposit or full prepayment to secure the booking. Any such requirement will be communicated to the Customer in advance.

5.4 Unless otherwise agreed, payment is due on completion of the services and must be made by an accepted payment method as indicated by the Company. The Company reserves the right to refuse to unload Goods until full payment has been received.

5.5 If payment is not made when due, the Company reserves the right to charge interest on any overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing the debt.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as early as possible.

6.2 The Company may apply cancellation charges where the Customer cancels the booking at short notice, as follows:

a) Where cancellation is made more than 48 hours before the scheduled start time, any deposit paid may be refunded at the Company's discretion, less any non-recoverable costs.

b) Where cancellation is made within 24 to 48 hours of the scheduled start time, the Company may charge up to 50 percent of the quoted price.

c) Where cancellation is made less than 24 hours before the scheduled start time, the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer changes the date, time, or scope of the services, this will be treated as an amendment and may be subject to availability and revised pricing. If the Company is unable to accommodate the changes and the Customer cancels, any applicable cancellation charges may apply.

6.4 The Company reserves the right to cancel or postpone a booking in exceptional circumstances, including but not limited to severe weather, vehicle breakdown, staff illness, or other events beyond the Company's reasonable control. In such cases, the Company will use reasonable efforts to offer an alternative date or a refund of any prepayments for services not provided, but will not be liable for any consequential loss.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company's liability for loss of or damage to Goods is limited as set out in this section unless otherwise agreed in writing.

7.2 The Company shall not be liable for any loss or damage arising from:

a) Defective or inadequate packing or protection of the Goods by the Customer.

b) Inherent defects, flaws, or natural deterioration of the Goods.

c) Handling of items that the Company has advised are insecure, unstable, or unsafe, where the Customer insists on their movement.

d) Acts or omissions of the Customer or any person acting on the Customer's behalf.

7.3 The Company does not accept liability for loss of or damage to the following categories of items, whether or not declared to the Company, and the Customer is advised not to include such items in the Goods:

a) Jewellery, watches, precious metals, or stones.

b) Cash, credit cards, cheques, or securities.

c) Important documents, passports, or deeds.

d) Perishable or temperature-sensitive items.

7.4 The Company's total liability for any claim arising out of or in connection with the services shall, except in cases of death or personal injury caused by the Company's negligence or any other liability that cannot lawfully be excluded, be limited to a reasonable sum proportionate to the value of the services provided and the affected Goods.

7.5 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of opportunity, or any costs arising from delays, missed appointments, or failure to meet specific times, unless expressly agreed in writing as a condition of the contract.

8. Claims and Complaints

8.1 Any visible damage to Goods or property must be reported to the Company as soon as reasonably possible and in any event before the driver or operative leaves the delivery address, wherever practicable.

8.2 Any claim relating to loss of or damage to Goods or property must be notified to the Company in writing as soon as reasonably possible and no later than seven days after completion of the services.

8.3 The Customer must provide reasonable evidence supporting any claim, including photographs, inventories, and purchase receipts where available. The Company may inspect the alleged damage before any settlement is agreed.

8.4 Submitting a claim does not guarantee that compensation will be paid. The Company will assess all claims in accordance with these Terms and applicable law.

9. Waste and Recycling Regulations

9.1 The Company operates in compliance with applicable UK waste and environmental regulations. Certain items cannot be removed or disposed of as general household or commercial waste.

9.2 The Customer must inform the Company in advance if the services include the removal of waste, unwanted items, or materials that may be subject to specific disposal rules, including electrical items, white goods, construction waste, or hazardous materials.

9.3 The Company may refuse to remove or transport any item that it reasonably believes to be hazardous, illegal, or not permitted for transport or disposal under relevant waste regulations.

9.4 Where waste removal or disposal services are agreed, the Customer is responsible for any additional fees or charges that arise from lawful disposal, recycling, or transfer of such waste, as advised by the Company.

10. Insurance

10.1 The Company maintains appropriate insurance cover for its vehicles and operations as required by law.

10.2 It is the responsibility of the Customer to obtain any additional insurance required to cover the full value of the Goods or any special risks that are not covered by the Company's standard liability limitations.

11. Force Majeure

11.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from events or circumstances beyond its reasonable control. These include, but are not limited to, adverse weather, road closures, traffic incidents, accidents, vehicle breakdowns, strikes, civil unrest, or acts of government.

11.2 In the event of a force majeure situation, the Company will use reasonable efforts to notify the Customer and to complete the services as soon as reasonably practicable or to reschedule the booking where appropriate.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data provided by the Customer for the purpose of administering bookings, providing services, managing payments, and handling any enquiries or complaints.

12.2 The Company will take reasonable steps to keep such personal data secure and will not share it with third parties except where necessary to perform the services, comply with legal obligations, or as otherwise permitted by law.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

13.2 Any disputes arising out of or in connection with these Terms or the services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Provisions

14.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

14.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the services, superseding any prior agreements, understandings, or representations, whether oral or written, except where expressly incorporated in writing.

14.4 The Customer may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to provide the services, provided that this does not reduce the level of service or protection afforded to the Customer under these Terms.

By confirming a booking with Man With a Van Colindale, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.